By the time a guest reports a problem, it has already affected their experience.
A proactive approach looks for issues before guests have to mention them.
That could mean checking a dripping tap, testing the Wi-Fi, replacing worn items, reviewing instructions, or inspecting the property between stays.
Prevention may not always be visible, but it can make a significant difference to how smoothly a property operates.
At Host & Co, we believe good management means staying one step ahead.
Host & Co Tip: The best problem is often the one you spotted before the guest ever had to report it.