The First Five Minutes Decide the Review

When guests arrive at a property, they’re already forming an opinion before they’ve checked the water pressure, tested the mattress, or used the Wi-Fi.

The emotional response begins instantly and it’s powerful.

The first five minutes set the tone for the entire stay.

If a guest feels welcomed, reassured, and impressed early, small flaws later won’t matter.

If the arrival is confusing or underwhelming, even a stunning property can struggle to recover.

🛎 What Shapes First Impressions?

Guests decide fast based on:

• How easy check-in feels

• How clear your instructions are

• How clean and fresh the entrance looks

• What the space smells like

• Whether lighting feels warm and inviting

• If the essentials are immediately visible

They’re not looking for luxury they’re looking for competence and care.

✨ The Arrival Audit

Ask yourself:

• Can a tired guest enter without frustration?

• Does the entryway feel clean and intentional?

• Is there anything to confuse or overwhelm them?

• Is Wi-Fi instantly visible?

• Do they know how to get support?

Remove anxiety, you build confidence.

📦 A Gesture Goes Further Than Décor

A small touch bottled water, a local treat, a handwritten welcome creates emotional value far beyond its price.

Guests remember how something made them feel, not what it cost.

That’s hospitality.

💡 Host & Co Insight

If you win the arrival, you win the stay.

Five impressive minutes can outweigh fifty tiny imperfections.

👉 Host & Co Conclusion

Want smoother arrivals and happier guests?

Host & Co specialises in:

✔ Streamlined check-in systems

✔ Welcome presentation

✔ Guest communication standards

✔ Full property preparation

Visit www.hostco.uk and let’s elevate your hosting.