The Secret to Higher Bookings: Anticipation Is Everything

When it comes to hosting, most property owners focus on what happens during the stay. But the truth is, guest satisfaction starts before they even arrive.

From the moment they receive a booking confirmation, guests are already forming expectations. Meeting those expectations — and anticipating needs they haven’t thought of — is what separates a 3-star stay from a 5-star experience.

How to Anticipate Like a Pro:

• Clear Pre-Arrival Instructions
  Send guests all the details they’ll need (check-in, parking, Wi-Fi, local tips) in one neat message. This avoids stress on arrival day.

• Personalized Touches
  Is your guest traveling with kids? Add a few family-friendly touches. Business traveler? Highlight the workspace and fast Wi-Fi.

• Proactive Problem-Solving
  Check for potential snags — lightbulbs out, loose locks, or confusing appliances. Fixing issues before they notice builds instant trust.

Why It Works

When guests feel cared for before they even ask, they relax. And relaxed guests are happy guests — the kind that leave glowing reviews and come back again.

💡 Host & Co Insight: Hosting isn’t just about reacting; it’s about staying one step ahead.

👉 Ready to make every guest feel like a VIP? Let Host & Co handle the details. Visit www.hostco.uk to see how we turn great stays into lasting impressions.