The Little Details That Lead to 5-Star Reviews

When it comes to short-let hosting in Bath and Bristol, many property owners focus on the big things: location, décor, and nightly rates. But what often makes the real difference in reviews? The little details.

At Host & Co, we’ve seen how seemingly minor touches can elevate a guest’s entire experience — and result in consistent 5-star ratings

Small Touches That Make a Big Impact

1. Clear & Simple Check-In Instructions
No one wants to scroll through endless messages to find the Wi-Fi password or key box code. Keep things short, friendly, and visual.

2. Fast Communication
Responding quickly — even just to say “I’ll check on that” — builds trust and comfort from the start.

3. Local Recommendations
A printed or digital guide with your favourite local cafés, transport tips, or hidden gems makes guests feel like insiders.

4. Fresh, Crisp Linen
It sounds obvious, but guests notice quality. Clean, well-pressed sheets are one of the first things they comment on.

5. A Thoughtful Welcome
A simple note, a bottle of water, or a small treat can make your place feel like a true home-away-from-home.

🧠 Why This Matters

Guests don’t always remember every detail of a flat — but they always remember how it made them feel. When your property feels easy, warm, and personal, you win more reviews, repeat bookings, and revenue.

And the best part? You don’t have to manage it all alone.

💼 Host Smarter with Host & Co

We specialise in stress-free, fully managed hosting for short-let properties in Bath and Bristol — taking care of the little details that make a big difference.

📩 Contact us today to learn how we turn everyday stays into unforgettable experiences.