Communication is the New Hospitality

Quick Replies Win Hearts (And Reviews)

Most guest frustration starts with confusion not the property itself.

Questions like “How do I turn on the heating?” or “Where is the bin?” can ruin a first impression fast.

The solution? Pre-empt, respond, reassure.

A simple message structure works wonders:

• Before arrival: “We’re ready for you message us anytime.”

• After check-in: “Hope you settled in well. Need anything?”

• Before check-out: “Safe travels! Thank you for staying.”

Guests remember how you handled things, not just what you provided.

👉 Let Host & Co manage communication for you stress-free hosting starts here.

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